What to Expect – Medical

What to expect of your medical visit with UHCS

Medical services are available for in person and limited telehealth visits. Students outside of Massachusetts are encouraged to reach out to their primary care or local medical provider.

Should you or someone you know have a medical or mental health emergency, please call NUPD at 617.373.3333 (or 911 off-campus) or go to your nearest Emergency Department.

We recognize that for many students, visiting UHCS may be the first time that you are meeting with a medical provider on your own. You may have had the same pediatrician or medical provider your entire life and seeing someone at UHCS may mark your first experience with a new provider. Please know that we appreciate the trust you are putting in us. We are here to help you and want you to have a positive experience.

How to have a medical visit at UHCS

Walk-in for medical visits are not available at this time.

To arrange a visit at UHCS call us at 617-373-2772.

When you call to request to meet with a clinician, a patient associate may ask you about the reason for  your visit. These questions are asked so that you can be scheduled for the appropriate type of visit. The information you provide is confidential.

What do I need before my first medical visit?

All students should log in to the student hub to make sure your cell phone number and current local address are up to date. This information will be needed if the clinician determines you need prescriptions, labs, or referrals.

  • Log in to Student Hub
  • Resources
  • Miscellaneous
  • Current address (Please note this should be your local address in Boston and local cell phone number)
  • Home address should be listed under the “Permanent Address” dropdown.

For in-person visits: Please arrive 10 minutes prior to your scheduled appointment, bring your NUID and your health insurance card. You can check-in for an appointment, with the kiosks, which are located on the right hand side of the reception area. Use your Northeastern username and password to check-in on the tablet. You

For telehealth visits: Please be available at the scheduled time to receive a call from the mental health clinician. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi. Limited telehealth visits are available at this time.

What if I need to change or cancel my appointment?

If you need to cancel or change your appointment, you must notify UHCS in advance. Call UHCS 617-373-2772.

What happens after I schedule a telehealth visit?

You will receive an email to your Outlook Account at the time the appointment is created and again 15 minutes before the start of the appointment. Please check your SPAM folder if it is not in your inbox. The message will appear as below:

If there is no box saying, “Start Televisit,” check the top of the email you may need to do one of the following: expand the message, click to view the message in a browser, download pictures, or unblock content blocked by Outlook. If you have not received this email, can’t find it, or have any other issues, contact your clinician or the front desk as soon as possible

How do I find a private quiet place on campus for my telehealth visit?

The university has identified a variety of quiet spaces where students can study and have private conversations. If you have an appointment with UHCS and would like to find a private space, please review the study spaces website to see availability.

What happens during my medical visit?

In person: A medical assistant will get you from the reception area and bring you back to an exam room. They will review your information, begin the medical assessment which may include blood pressure, temperature, review of current physical concerns.

Via telehealth: Limited telehealth visits are available at this time. After logging in, a medical clinician will join you shortly after the start of the appointment.

A medical clinician (Nurse Practitioner or Physician) will join you on the phone or video and inquire about the reason for your visit. Inform the clinician of your medical history including previous illness, hospitalizations, and medication. Please be open with your clinician so that they can effectively assess your concerns.

The clinician will discuss your symptoms, concerns and talk with you about your diagnosis, assessment, and prognosis to the extent that it is known. They will offer you a plan for treating the issue and make recommendations for follow-up care. These recommendations may include an invitation to come meet with a clinician in person at UHCS, a referral to off-site services for further assessment or ongoing care, or at home treatment. The clinician will also share with you information pertaining to the risks, common and serious side effects, and potential benefits of accepting or declining a recommended treatment.

What if I need lab work done?

If laboratory tests are recommended by your clinician, you will be directed to the UHCS lab drawing station with a requisition slip for your tests. The lab technician will explain the lab drawing procedure.

Please be aware that you may be charged for lab tests. You should refer to your health insurance plan information for coverage of lab tests. Please make sure to tell the front desk staff your insurance number when you check in. If you do not, unfortunately Baystate Laboratory will bill you directly for the labs as they will not have your insurance information to properly process the claim.

Information about payment options for STI testing can be found on our website.

How do I access my lab results online?  

You can access your labs online.

  • Log into the Student Hub 
  • Click on “Resources” 
  • Scroll down to “My Links” 
  • Select “Health and Wellness” 
  • Select “Select My Health Center” 
  • This will open up the UHCS patient portal: 
  • Enter your log-in credentials using your myNortheastern username without @northeastern.edu. 
  • Once logged-in this is where you can view your labs by selecting the “Medical Records” tab on the left.

Is my treatment confidential?

All services at UHCS are confidential. No information will be shared with anyone outside of UHCS without your consent. You may review more information about confidentiality and release of medical information here.

Does UHCS provide sick notes?

UHCS does not provide sick notes. In accordance with the university catalog, students cannot be required to provide medical documentation.

What else do I need to know?

We want you to be an active participant in your care at UHCS. We aim to provide information about your care, concerns, and treatment to you in clear and understandable language. Please ask questions if you do not understand information provided.

Translation services are available upon request.