Appointments

Before your first medical visit, all students should:

• Log in to the Student Hub
• Navigate to the Resources tab and select “Miscellaneous”
• Update your cell phone number and current local address
  • This information will be needed if the clinician determines you need prescriptions, labs, or referrals.
  • Please note this should be your current local address in Boston and local cell phone number.

For in-person visits: Please arrive 15 minutes prior to your scheduled appointment. Bring your NUID and your health insurance card. If your phone number is updated in the Student Hub, you will receive a check in link prior to arrival.

For telehealth visits: Please be available at your scheduled time to receive a call from the clinician. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi.

In-person: A medical assistant will call your name from the waiting area and bring you to an exam room. They will review your information, begin the medical assessment which may include collecting vital signs such as blood pressure, heart rate, body temperature, and a review of your past medical history, allergies, surgeries, hospitalizations, and current medical concerns.

Telehealth: A medical clinician will join you on the call and inquire about the reason for your visit. Inform the clinician of your medical history including previous illness, hospitalizations, and medication.

Please be open with your clinician so that they can effectively assess your concerns. The clinician will discuss your symptoms and offer a treatment plan which may include recommendations for follow-up care. This could include a follow-up appointment with a clinician at UHCS, a referral to off-site services for further assessment or ongoing care, or at-home treatment. The clinician will also share with you information about risks, common and serious side effects, and potential benefits of accepting or declining a recommended treatment.

If laboratory tests are recommended by your clinician, these can be completed at UHCS.

There may be some cost associated with lab testing, depending upon your health insurance. We encourage you to review your health insurance information or speak with your health insurance company to learn more. Information about payment options for STI testing can be found on our website.

UHCS does not provide sick notes. In accordance with the university catalog, students cannot be required to provide medical documentation.

You can schedule an appointment in advance or visit without an appointment during drop-in hours to meet with a mental health clinician. Drop-in hours are listed here.

For in-person visits: Please arrive 10 minutes prior to your scheduled appointment and bring your NUID.

For telehealth visits: Please be available at the scheduled time to receive a call from the mental health clinician. It is important to be in a quiet, private space that is free of distractions during the visit. If meeting with the clinician via video call, it is important that you use a secure internet connection rather than public/free Wi-Fi.

During an initial phone appointment or drop-in session, a mental health clinician will assess your concerns, identify and address your immediate needs, review a care and safety plan, and discuss options for further assessment and treatment. These options may include:

• Scheduling a follow-up visit with a UHCS clinician for further support and assessment
• Scheduling a medication assessment visit
• Referrals to:
  • Ongoing treatment in the local community
  • Student support groups at UHCS
  • Other campus resources and supports
• Resources and self-care information

We will refer you to a local psychotherapist and/or medication provider if we determine that you would benefit from or would prefer ongoing treatment. Clinicians in the community are generally able to provide longer-term and more consistent treatment with more flexible scheduling options.

• Telephone triage calls: 15 minutes
• Drop-in and follow-up visits: 15 to 30 minutes
• Medication assessment visits: 1 hour
• Student support groups: 1 hour (may vary by group)

You will receive an email to your Outlook account at the time the appointment is created and again 15 minutes before the start of the appointment. Please check your spam folder if it is not in your inbox. The message will appear as below:

If there is no box saying, “Start Televisit,” check the top of the email. You may need to do one of the following: expand the message, click to view the message in a browser, download pictures, or unblock content blocked by Outlook. If you have not received this email, can’t find it, or have any other issues, contact your clinician or the front desk as soon as possible.

To find a private space, please review the study spaces website.